Burst pipe at 3am? We answer.
On the road in under an hour. Montreal core, every night.
Plomberie PSF runs a real 24/7 emergency line — not a voicemail, not a "we'll get back to you in the morning" service. CMMTQ-certified, RBQ-licensed, fully-stocked truck, written quote before we touch anything. If you've got water where it shouldn't be, sewage backing up, or no water at all on a Sunday morning, you're not the first person to call us tonight. Tap the number below — same plumber answers nights, weekends and holidays.
What counts as a real emergency?
Real: a burst pipe spraying water, an active flood, no water in the whole house mid-winter, a sewer backup pushing waste into the basement, a hot-water tank visibly leaking, a smell of sewer gas you can't trace. These don't wait — every minute costs you in damage. Not an emergency: a slow drip under a sink, a slightly slow drain, a faucet that won't fully close. Annoying, real, but they can wait until morning at a normal rate. We'll tell you straight on the phone which one you have.
Our response time
Under an hour, on the road, for the Montreal core — Plateau, Rosemont, Hochelaga, Ahuntsic, Verdun, Sud-Ouest, downtown. Out to Anjou, Montreal-Nord, Saint-Léonard, Pointe-aux-Trembles: usually under 90 minutes. North Shore (Repentigny, Terrebonne, Mascouche) and Laval: roughly 60 to 90 depending on traffic. We'll give you a real ETA when you call, not a "between noon and 6pm" window. If we can't make it inside the window we quote, we say so up front.
What we do on arrival
Stop the bleeding first. Locate the shutoff, isolate the affected line, halt the damage. Then diagnose: visual, pressure-test, camera if needed. Then quote — written, on the spot, before any repair work begins. No "trust me bro" pricing. The truck is stocked with the common emergency parts (pipe sections, fittings, shutoff valves, hot-water tanks, sump pumps), so most jobs finish in one visit. If we have to come back for a part, the diagnosis is already paid for and the return trip is on us.
Emergency pricing — straight talk
Yes, after-hours rates are higher than a 9-to-5 service call — that's how the trade works in Quebec, every licensed shop charges a premium nights and weekends. Ours: you pay for the diagnosis call (rolled into the repair if you proceed), then the actual job at posted emergency rates. Written quote before we touch anything. No surprise add-ons at the end. If the bill at the door doesn't match the quote, you don't pay the difference. Period.
3am questions deserve straight answers.
What's your typical response time at 3am?
For the Montreal core (Plateau, Rosemont, Hochelaga, downtown, Verdun, Sud-Ouest), under an hour from the call to the plumber knocking on your door. East-end and North Shore trips run 60 to 90 minutes depending on traffic and where the truck is when you call. We give you a real ETA on the phone — if we can't make the window, we tell you before dispatch.
Is emergency service more expensive at night and on weekends?
Yes, and any plumber who tells you otherwise is either lying or about to up-charge you on the invoice. Nights, weekends, and holidays carry a posted emergency rate across the trade in Quebec. Ours are clear, you'll know the rate before we drive out, and we issue a written quote before starting the actual repair. No bait-and-switch.
What should I do while waiting for the plumber?
Three things. One: shut off the main water valve — usually in the basement near the front foundation wall, sometimes under the kitchen sink. Two: kill power to anything near the water if it's safe to reach the breaker. Three: protect what you can — towels, buckets, move furniture and electronics off the floor. Don't try to repair anything. Take photos for insurance. Then breathe — we're already on the way.
Which areas are covered for 24/7 emergencies?
Greater Montreal (all boroughs), the East end, Laval, the South Shore for emergencies, and the Lanaudière corridor (Repentigny, Terrebonne, Mascouche, L'Assomption, Charlemagne). Outside that radius, call us anyway — if we can't reach you fast enough we'll tell you straight and help you find someone closer. We'd rather lose the job than show up too late.
24/7 emergency dispatch covers Greater Montreal, the East end, Laval, the South Shore (for emergencies), and the Lanaudière corridor — Repentigny, Terrebonne, Mascouche, L'Assomption, Charlemagne. If you want to confirm we cover your neighborhood before things break, the plumber by neighborhood page has the full list. Bookmark our number; you'll be glad you did.
One number. Day, night, holidays, ice storms. Stop the bleed, fix the line, hand you a written invoice — and let you get back to sleep.